We have a 30-day return & exchange policy, which means you have 30 days after receiving your item to request a return or exchange.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To initiate a return or exchange, please email us at support@modomwear.com. Items sent back to us without first requesting a return or exchange will not be accepted.
You can always contact us for any return or exchange questions at support@modomwear.com.
Damages and issues
Please inspect your order upon reception and contact us immediately at support@modomwear.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards or Modom Coins.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Sweepstakes entries
Purchases made during an active sweepstakes count toward your entries. If you request a refund on a qualifying order, any sweepstakes entries earned from that order will be removed, and your total entry count will be adjusted accordingly.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at support@modomwear.com.